207-236-7905

Policies

Glenmoor by the sea - 2021 updates

COVID-19 POLICY & PROCEDURES UPDATE

These policies are subject to change to comply with the mandates made by Governor Mills & the Maine CDC recommendations. These policies are in place to prioritize the health and safety of our guests and staff.
Room Availability
Our accommodations allow for social distancing, private entrances, and crowd avoidance. Reservations are accepted on a space-available basis. Specific location requests are honored whenever possible, but not guaranteed. In the event that a particular room or Cottage is not available for safety regulations and restrictions, we reserve the right to place you in the most similar accommodations available.

Reservations
All reservations must be booked in advance. Currently, no walk-in reservations are allowed.

Cancellations
All reservations booked directly with our property, for stays between May 1st and October 16th, 2021 will enjoy our no-hassle, penalty-free cancellation guarantee. Cancel anytime up to 1-week prior to your arrival and receive a full deposit refund, no questions asked. For full cancellation policy, please see below.

Contactless Check-In/Out
Check-In time is after 3:00 p.m. Although the availability of rooms is not assured prior to 3 p.m. we will make every effort to accommodate you. Upon your arrival, please park in a spot outside of the Guest Reception building. On the lobby porch, please take the envelope with your name on it from the basket. A map with helpful information and keys will be inside the envelope. *Please note, room and cottage doors automatically lock behind you, so keep your key with you at all times.

Letting us know your arrival time in advance, will help us greet you at check-in (even if it's just a wave).
Although we aren't greeting you face to face, we are available to answer any questions you might have by calling the hotel (207) 236-7905.

Check-out time is by 11:00 a.m. We ask that you drop off your keys in the same basket you picked them up from at check-out. Your final receipt will be emailed to you.

Payments
An advanced deposit of your first night including tax will be charged to your credit card at the time of booking.
Remaining balances will be charged to your card on file on the day of arrival. We accept MasterCard, VISA, AMEX, and Discover. Please note that all published and/or quoted room rates are subject to Maine State Sales Tax (currently 9%).

Pet Policy
While we do have some pet-friendly rooms, all bookings with pets must be made through the hotel directly. Not all accommodations are pet-friendly and a $25 per night, per pet fee will apply. Failure to book direct with the hotel may result in cancellation of your reservation. Additionally, the following pet policies are in place:
Dogs must be domestically trained and on a leash at all times.
We allow up to two pets per pet-friendly room.
Pets up to a 75-pound capacity are welcome.
Should any damage or additional cleaning be required after your stay, those costs will be charged to you accordingly. This includes labor and any loss of room revenue due to room damage by a dog.
We ask that you clean up after your pet waste. For that purpose, we have pet bag stations located throughout the property. Our staff can direct you as to where they are located.
For the safety and security for all of our guests, we ask that you please keep your pet on a leash at all times.
Pets should not be left unattended. They will miss you, and after all, it's their vacation too!
All pet rooms must be verified via phone or email for availability before the reservation is made.

Daily Housekeeping
We maintain the practice of thoroughly cleaning all guest rooms using hospital-grade disinfectants and sanitizers, per CDC guidelines. Our staff will not enter your room during your stay to provide daily housekeeping, unless we receive a request for housekeeping needs or maintenance concerns. All linens for your stay will be provided prior to check-in. Extra linens and any amenities will be provided upon request. In an effort to keep your room as clean as possible, we have removed quilts/coverlets, decorative pillows, and fabric window coverings. While we have always ensured the highest cleaning standards for our rooms, we are adding additional steps to sanitize between bookings.

Food & Beverage
Our traditional "Complimentary Continental Breakfast" will be replaced with a Continental Breakfast Basket/Bag, delivered or picked up between 7-9a. As always, we pride ourselves on offering a breakfast that is beyond your standard continental breakfast and hope to carry that tradition forward in our to-go options. We will notify you at check-in or you may contact us with your preference for pick-up or delivery, and we will do our best to accommodate. All of our servers will be wearing a face covering. Disposable utensils and wares will be provided. We will continue to offer beer, wine, water and snacks for sale, as we have in years past.

Guests
Only registered guests are allowed. Guests found with unregistered guests may be asked to leave. If you would like to have visitors while on property, please contact the front desk.

Laundry
Hotel linens, towels, and laundry are washed in accordance with CDC guidelines and AHLA cleaning standards. If something gets soiled/stained, please let us know immediately, so that we can swap it out for you and provide instructions on how to safely bag the soiled linens for pick-up. At this time, Guest Laundry is closed. Any linen missing or damaged beyond repair will be charged to the guest at the full cost of replacement and shipping.

Social Distancing
As recommended by the CDC's social distancing guidelines, guests shall be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them, including any area where guests or employees congregate.

Public Spaces & Common Areas
While we will not be opening our Lobby and guest common spaces (breakfast room, gym, and guest laundry) in 2021, the lower pool will be opened the first week of June and the upper pool will be opened mid-June. For any open common areas, cleaning and disinfecting will be frequent (multiple times per day) with an emphasis on high contact, hard non-porous surfaces. Hand sanitizer stations will be available throughout the property in common areas.

POOL
Please refer to the full pool policies posted at the entrance. Pool towels will be yours for the duration of your stay. If you require a new towel, please call the hotel and we will swap it out.

ICE
Our ice machines are self-serve. You will be expected to use the provided hand sanitizer and wear a face covering when helping yourself to ice.

Keeping our Community Safe
By creating this reservation, guests agree to abide by all travel requirements set forth by the State of Maine
Guests will be required to wear face coverings when social distancing is difficult.
If you have been exposed to COVID- 19, please stay home and plan to visit us when you are well.
Respect that the social distancing and cleanliness guidelines at our local business and public spaces are for everyoneʼs protection—be safe, be kind, and enjoy your visit to Glenmoor By The Sea!

Cancellations/Modifications
In the event that you must cancel with less than 7-days notice, shorten your stay or check-out early, you will be responsible for your entire reservation. However, we will refund the charge if we can re-book your room(s). Oceanfront Cottages require a 2-week cancellation policy.

Reservations made through third-party sites, not directly with us at glenmoorbythesea.com or by phone with us at 207-236-7905, have their own cancellation policies. Please refer to them for details.

Special deposit/cancellation policies may be in effect for the Blues Festival (July), Lobster Festival (August), Harbor & Boats Show (August), Holiday Weekends, Suite Rooms, and Multiple Night or Group Reservations. If you make a reservation online that involves any of these particulars we will contact you to discuss the specific requirements. Special events require a 2 -3 night minimum stay, 50% deposit and 14 day cancellation notice. Rates/policies are subject to change and may vary during high impact periods and special events.

Additional Adults and Children
All rooms have a maximum of four people per room, unless otherwise noted. There is an additional charge of $10.00 for each additional adult in a double occupancy room. Children under 12 stay free in parents' room. Children 13 – 17 are charged $10.00 extra per night. Cots, cribs and extra beds. Should you need them, please contact Midcoast Family Rentals at (207) 342-2147 or https://midcoastfamilyrentals.com/. Accommodations booked must match and fit the family size as seen on our website.

Gift Cards
Gift Cards are non-refundable, do not expire and are transferable. Promotional Gift Cards expire five years from the date of purchase. Gift cards are managed online and bookable through our website, by phone, or through email.

Non-Smoking Property
We are a non-smoking property and that includes smoking of any kind. Cost for the repair of any damages or additional cleaning requirements will be charged to the guest accordingly. This includes labor and any loss of room revenue due to room damage by smoking.

By booking a room with us, you have agreed to the policies listed here.

We look forward to seeing you.
Renato & Millicent Kriste
Innkeepers

Glenmoor by the Sea
207-236-7905
www.glenmoorbythesea.com
2143 Atlantic Highway, Route 1
Lincolnville, Maine 04849